Join and Renew

Join and Renew – Flow-Based Solution Overview

The Join and Renew functionality for Member Portal modernizes how members start and maintain their relationship with your organization. It replaces legacy, page-by-page experiences with a guided, configurable process that is optimized for conversion, clarity, and self-service. Administrators gain flexible tools to design and manage membership journeys, while members experience a streamlined process for joining, renewing, and updating their memberships.

The redesigned Profile Management experience in the Member Portal is built to empower members and streamline staff operations. It centralizes key account functions—like affiliations, registrations, and account info—into a modern, intuitive interface that reflects best-in-class user experience standards.

Core Capabilities

• Supports new member sign-up and conversion from non-member accounts.

• Handles individual and, where applicable, organizational memberships.

• Captures all required profile and membership data in a guided sequence.

Benefits

• Guided, Clear Experience – Members see the steps and fields that matter to them, reducing confusion and abandonment.

• Self-Service Control – Members can initiate joins and renewals on their own schedule, from any device.

• Consistency – A single, modern experience for joining and renewing, aligned with the rest of the Member Portal.