Login Page

The Login page is publicly accessible and provides a way for users to log into Community Hub using a Community Hub account or, when configured, a social account. 

Community Hub Account

Logging In

Users can enter the email and password fro their Community Hub account to log in. When logging in using a Community Hub account, if the incorrect email or password are entered into the page, an error is displayed to the user letting them know that something is not correct.

Creating a New Account

Users can click to create a new Community Hub account if they don't have one and are taken to the Create My Account page.

Resetting a Password

Users can reset their Community Hub account password by clicking the "Forgot your password?" link. The user can then enter the email address they use to log into Community Hub, and an email with a password reset link will be sent to that email. When the user clicks the link, they are taken to Community Hub and are shown the Reset Your Password page.

Social Sign-On

When external authentication providers are configured for Community Hub, the Social Sign On card is shown on the Login page and users can click to log into Community Hub using a social account.

Logging in with Most Social Accounts

When users click a social account to log in for the first time, they are automatically redirected to the authentication provider and asked to enter their social account login information and approve Community Hub access to their account. Once users approve, they are brought back to Community Hub.

If users are already logged into a connected social account, they are automatically redirected to the page where they can approve Community Hub.

Checking for Matching Community Hub Accounts

When users approve Community Hub access to their social account, Nimble AMS checks to see if the email address used for the social account matches an email used in the Person Email or Other Email fields on an Account record or the Username field on a User record.

Matching Account Found

When a match is found, the experience is different depending on how Community Hub is configured:

If Social Sign On Enhanced Security is disabled (default), users are logged into the matching account which is then connected to their social account.

If Social Sign On Enhanced Security is enabled, users are not logged in and are taken to the Login page with an error letting them know there is an existing account with that email, and that they can log in using their Community Hub account and connect their social account to their Community Hub account. When users submit their Community Hub login information, they are taken to the My Login Information page.

No Matching Account

If the email address used for the social account does not match an email used for an existing Community Hub account, a new Community Hub account is created using that email address. The new Account has Account Created Through Social Sign-On and Account Does Not Have Password selected for reporting purposes and is connected to the social account. Users are sent a welcome email and taken to the Profile Snapshot page.

In some cases, an authentication provider–such as Facebook–may provide Nimble AMS a constituent's name as one long string, like "Katie R. Rivers", rather than in separate pieces for first, middle, and last name. With situations where a constituent might have two names as their first name, or two middle names, simply trying to guess a constituent's first, middle, and last names from the long string can get dicey. So to avoid parsing someone's name incorrectly when a long string is returned by the authentication provider, Nimble AMS puts it in the Last Name field on the new individual Account. Users can update their name information on the My Profile page and staff can report on those Accounts created through social sign-on that do not have a first name.

If a user logs in with a social account that uses one email, logs out, and then logs in with another social account that uses a different email, two different Community Hub accounts are created, one for each email. It's important to monitor for duplicate accounts in the event this occurs. In this case, the accounts can be merged.

Logging in with a Twitter Account

When users click the Twitter social account to log in for the first time, they are shown a message letting them know they can log in using their Community Hub account and connect their Twitter account to their Community Hub account.

Logging in After a Social Account is Connected

Once users have connected a social account with their Community Hub account, they can log in with that social account without having to enter their Community Hub login information.

Logged Into a Connected social account

If users are already logged into a connected social account–that is, if they want to log in with Facebook©, and are currently logged into Facebook©–when they click to log into Community Hub using that account, they are authenticated in the background and taken to the Profile Snapshot page.

Logged Out of a Connected Social Account

If users try to log into Community Hub and are not logged into a connected social account–that is, if they want to log in with Facebook©, and are not currently logged into Facebook©–they are automatically redirected to the authentication provider and asked to enter their login information and are then taken to the Profile Snapshot page.

Page Information

Cards on the Page