My Login Information Page

The My Login Information page allows Community Hub users to view and update their login information.

Updating a Username

Users can enter a different email address to use as their username and submit it to change their username. The username must be an email address.

Note

When a member updates their username using a different email address, an additional layer of security is implemented. If certain settings are configured by staff members, association members will receive a confirmation email before the email change is finalized. If these settings are not configured, the username will be updated immediately along with the new email.

Show Me How Its Done

To enable or disable this settings staff users should follow the steps below:

• Click on Setup (gear icon) from the top-right of the page.

• From the Quick Find box, type Identity Verification.

• In the General section, check the check box in front of Require email confirmations for address changes (applies to users in Experience Builder sites)

Updating a Password

Users with a password can enter it to verify who they are, and then enter their desired new password twice to verify that it contains no typos.

If a user created their account with social sign-on, they will not have a password, so they can enter their desired new password twice to verify that it contains no typos.

Finally, users can click submit to change their password.

Changing a username or password does not affect a link(s) to a social account.

Updating Social Connections

When enabled, users can can click to connect their Community Hub account to a social account or to disconnect a Community Hub account from a social account. Users can also see the username of the social account that is connected to their Community Hub Account.

If users disconnect from Community Hub within a social account, that disconnection won't show on the My Login Information page. The social account will still shown as being connected because it does not signal back to Community Hub that a change was made.

When connecting a social account, after approving a connection to their social account, users see the "Link Your Account" page. This is a base Salesforce page, and is themed independently of Community Hub. See Brand Your Community (external) to learn how to customize this page.

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